Last updated: September 4, 2025

Our Refund Policy

General Policy

Know Your Tale operates on a non-refundable model for both one-time purchases and monthly subscriptions. This means that once a payment is processed, we do not provide refunds for:

• Change of mind or personal preference
• Incomplete usage of purchased reports or subscription period
• Account cancellation or deletion
• Service dissatisfaction (unless due to technical issues on our end)
• Personal circumstances or financial hardship
• Accidental purchases or duplicate orders

Why We Don't Offer Refunds

Our non-refundable policy is designed to:

• Maintain Service Quality: Ensure we can provide consistent, high-quality fairy tale personality insights
• Prevent Abuse: Protect against users who might exploit refund policies
• Support Development: Allow us to continuously improve our magical features and reports
• Fair Pricing: Keep costs reasonable for all users
• Intellectual Property Protection: Protect our proprietary personality analysis content

Legal Exceptions

We may provide refunds in the following legally required or exceptional circumstances:

• Service Failure: If our service is completely unavailable for extended periods
• Billing Errors: If we make an error in charging your account
• Legal Requirements: As required by consumer protection laws in your jurisdiction
• Technical Issues: If technical problems prevent you from accessing purchased reports
• Content Delivery Failure: If purchased reports cannot be delivered due to our technical issues

Purchase Types and Policies

One-Time Report Purchases

• Single Reports ($4.99): Non-refundable once purchased and accessed
• All Reports Bundle ($9.99): Non-refundable once purchased and accessed
• Access Duration: Reports remain accessible indefinitely after purchase
• No Partial Refunds: Cannot refund individual reports from bundles

Monthly Subscription Plan

• Monthly Plan ($7.99/month): Non-refundable for partial billing periods
• Billing Cycle: Charged monthly on your renewal date
• Access Duration: Available until the end of your current billing period
• Cancellation: Can be cancelled at any time, effective at next billing cycle

Cancellation Policy

How to Cancel Monthly Subscription

You can cancel your monthly subscription at any time through the following methods:

• Account Settings: Go to your account settings and select “Cancel Subscription”
• Contact Support: Email us at knowyourtale@gmail.com with your cancellation request
• Customer Portal: Use the customer portal link provided in your billing emails

When Cancellation Takes Effect

• Access Until Billing Period End: You retain access to monthly plan features until your current billing period ends
• No Prorated Refunds: You will not receive a refund for unused time
• Data Retention: Your journal entries and preferences are retained for 30 days
• Account Deletion: After 30 days, your data may be permanently deleted

What Happens After Cancellation

• You retain access to monthly plan features until the end of your current billing period
• Your account reverts to free tier limitations
• You can reactivate your monthly subscription at any time
• Your journal entries and community data are preserved for 30 days
• Purchased reports remain accessible indefinitely

Subscription Management

Upgrading Your Plan

• You can upgrade to a higher tier at any time
• Upgrades take effect immediately
• You'll be charged the prorated difference for the current billing period
• Your billing cycle remains the same

Downgrading Your Plan

• Downgrades take effect at the start of your next billing cycle
• You'll continue to have access to current tier features until then
• No refunds are provided for the difference
• Your billing amount will be reduced for the next cycle

Billing and Payment

Billing Cycles

• Monthly subscriptions are billed on a recurring basis
• Billing occurs automatically on your renewal date
• You will receive email notifications before each billing cycle
• Failed payments may result in service suspension

Failed Payments

• We will attempt to process your payment multiple times
• You'll receive email notifications about failed payments
• Service may be suspended after multiple failed attempts
• You can update payment methods in your account settings

Alternatives to Refunds

What We Offer Instead

While we don't provide refunds, we do offer several alternatives to ensure your satisfaction:

• Service Credits: Extended access time for technical issues
• Feature Upgrades: Temporary access to premium features
• Account Extensions: Additional time on your subscription
• Priority Support: Enhanced customer service assistance
• Report Exchanges: Swap one report for another if technical issues prevent access

When to Request Alternatives

• Service interruptions lasting more than 24 hours
• Technical issues preventing access to purchased reports
• Billing problems or account access issues
• Quality of service concerns
• Report delivery failures

How to Request Exceptions

Contact Information

If you believe you qualify for a refund exception or would like to discuss alternatives, please contact us:

What to Include in Your Request

• Your account email address
• Detailed description of the issue
• Date and time of the problem
• Screenshots or error messages (if applicable)
• Steps you've already taken to resolve the issue
• Purchase details (order number, date, amount)

Legal Rights and Jurisdictions

Consumer Protection Laws

Your rights may vary based on your location. We comply with applicable consumer protection laws:

• European Union: 14-day right of withdrawal for distance contracts
• California: 30-day cancellation rights for certain services
• Other Jurisdictions: Local consumer protection laws may apply

Dispute Resolution

• We encourage direct communication to resolve issues
• If unsatisfied, you may contact your local consumer protection agency
• For payment disputes, contact your payment method provider
• We are committed to fair resolution of legitimate concerns

Frequently Asked Questions

Contact Us

If you have questions about this policy or need assistance with your purchases or subscription:

Policy Updates

This policy may be updated periodically. We will notify you of any material changes via email or through our website. Continued use of our service after changes constitutes acceptance of the updated policy.